Policy
Refund & Cancellation Policy
Effective as of August 6, 2025
1. Overview
At sandgtransport, customer satisfaction is our top priority. This Refund & Cancellation Policy explains how we handle order cancellations, returns, and refunds.
2. Order Cancellation
- You may cancel your order within 12 hours of placing it, provided it has not already been processed or shipped.
- To cancel your order, please contact us immediately at info@sandgtransport.com.au with your order ID.
- Once the order is dispatched, cancellation is no longer possible.
3. Returns & Exchanges
- Returns are accepted only for damaged, defective, or incorrect items.
- You must notify us within 3 days of receiving your order.
- Items must be unused, unopened, and in original packaging to be eligible.
- Perishable or consumable items are not eligible for return unless damaged.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
5. Non-Returnable Items
- Perishable goods (e.g., snacks, spices, dairy sweets)
- Opened or used items
- Gift cards and promotional vouchers
6. Contact Information
If you have any questions regarding your order, returns, or refunds, please contact our support team:
